Sunsetting of OS2 Cloud Services
Important Update: Changes to Control4 Services and the move towards OS4
At Grahams, we’re committed to keeping our clients informed about the technology that powers their homes. Control4 has announced some important changes that will affect homeowners currently using older systems.
Sunsetting of 4Sight Services
From October 31, 2025, Control4 will begin winding down 4Sight services for older operating systems. This means that if your home is still running on OS2, cloud services such as:
- Remote access to your Control4 system
- Intercom Anywhere (video and audio calling)
- CCTV snapshots and video forwarding
- Push notifications and email alerts
- Voice integrations with Amazon Alexa and Google Home
…will no longer function after November 1, 2026.
Local control in the home (via touchscreens, keypads, remotes, and automation programming) will still work, but all cloud-dependent features will stop.
Why This Is Happening
OS2 was launched in 2010, and while it has served homeowners well for over a decade, it was built for a different era of smart home technology. Today’s standards for security, cloud services, and integration have outpaced what OS2 can support.
Over the last few years, many of our clients have already transitioned to OS3, which offers a more modern interface, enhanced security, and ongoing support. Now, Control4 is preparing for the release of OS4 towards the end of this year, which will bring even more improvements in personalisation, reliability, and smart integrations.
What You Need to Do
If your system still relies on OS2 and 4Sight services, now is the time to act:
- Upgrade to OS3 – This ensures continued access to cloud services, notifications, intercom, and remote access.
- Plan for OS4 – By upgrading now, you’ll be ready to take advantage of the new features when OS4 launches later this year.
Control4 has also introduced hardware upgrade promotions, making it easier to replace any legacy equipment that may be holding back your system. Please see below:
- 15% off Control4 Control and Lighting
- 10% off eligible Snap One-manufactured products in the Networking, Surveillance, Streaming Audio, and Multi-Room Audio categories
Don’t Get Left Behind
We understand that this transition may raise questions. The most important step is to ensure you’re not caught without remote access or alerts when 4Sight services shut down.
Contact our team at Grahams today to discuss your upgrade options and ensure your system is future-ready.
We’ll help you plan the smoothest path forward—whether that means upgrading your existing system to OS3, preparing for OS4, or exploring the latest Control4 hardware options.