Our Email and Privacy Policy

Email Policy

This email policy explains the details of any email received from Grahams Hi-Fi, what it means for you and what to do if something results from receiving an email from us:

The contents of this message and any attachment(s) to it include information that is private and confidential and should only be read by those persons to whom they are addressed. If you have received this e-mail in error, please destroy and delete the message from your computer. This E-mail should be used "for information only" does not constitute an offer or acceptance of an offer, nor shall it form any part of a legally binding contract. Where the message is of a non-business nature, the views and opinions expressed are the author's own and do not necessarily reflect the views and opinions of Grahams Hi-Fi Ltd. Neither Grahams Hi-Fi Ltd or the sender accepts any responsibility for "so called" computer viruses and whilst we utilise up-to-date anti-virus software on all our computers, it is your responsibility to check the email and attachments (if any) for such viruses before down-loading it to your computer.

Privacy & Cookie Policy

Our Privacy Principles

At Grahams Hi-Fi Ltd, we’re committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

From 25th May 2018 new General Data Protection Regulations (GDPR) come into force so this policy also explains what data we use and store on our internal systems. 

We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to enq@grahams.co.uk or by writing to Grahams Hi-Fi Ltd, Unit 1 Canonbury Yard, 190A New North Road, London, N1 7BS. Alternatively, you can telephone 020 7226 5500.

Who are we?

We are Grahams Hi-Fi Ltd (Grahams) and are based in Islington, London UK. Our registered number at Companies House is: 1390915 and the nature of our business is: Consumer Electronics, retail and installation services. Our registered address is: Unit 1 Canonbury Yard, 190A New North Road, London, N1 7BS.

The information we collect

We may collect and process the following data about you:

  • Our website automatically logs the IP addresses of visitors. This does not store or capture any of your personal data.
  • We employ cookie technology to help log visitors to our website. The information collected is used for the administration of the server and to improve the service provided by our website. No personal information is collected this way. You can find more information about our use of cookies in our 'How We Use Cookies' in this article. 
  • Information provided voluntarily by you. For example, when you register for information or make a purchase.
  • Information you provide when you communicate with us by any other means.
  • At the time any order or contract is entered into we also collect and store details of all the equipment we have supplied to you. This includes equipment serial numbers, make and model. We keep this data which is associated to your name and address and it is used to enable us to support your equipment and systems.  
  • Many of the systems we supply have specific configuration files which are required to configure and maintain your systems. These include set up of lighting control, network routers, switches, integrated control systems and more.  All of these files are used by our engineers and technical team to maintain and support your installation. This data is specific to your project and are generated as part of our initial programming, set up and configuration of these systems.  
  • We store details of all invoice sales transactions including electronic copies of these invoices, account balances and payment details. 
  • We store all of the technical and design drawings for your project and keep these for future support of your systems. Some of this information may be shared with third party design professionals who may be working on your project. For example, your architect, interior designer, building contractor and other trade professionals. This is normal process as part of communication on a project. 

How we use the information we collect

We will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will do our utmost to keep your information accurate.

We are required to retain information in accordance with the law, such as information needed for tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods for warranty and support services. We will only use information we collect from you to provide the services specifically chosen and permitted by you to receive. This includes:

  • Responding to your enquiries and questions
  • The administration and delivery of service and warranties
  • Responding to any complaints
  • Refining our website and improving your experience on it through using cookies.

For us to respond to any enquiry or complaint, and to deliver the products and services we offer, we need to collect personal data for correspondence purposes and/or providing a detailed service provision. In any case, we are committed to ensuring that the information that we collect and use is appropriate for the purpose and does not constitute an invasion or your privacy. If we want to contact you for marketing purposes, we will request additional consent from you.

We may pass your personal data to third-party service providers contracted to, or associated with Grahams in the delivery of services and warranties. Any third parties that we may share your personal data with are obliged to keep your details securely, and to use them only to respond to requests, questions, service requirements, complaints, etc. on our behalf.  Typically, this sharing of data may be purely for warranty of the equipment and we may register this with the manufacturer to ensure you have any extended warranty on specific products. 

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. 

How we store and back up your personal data

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Non-sensitive details (your email address, etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. 

We take the storage and back up of data very seriously as it enables us to provide the necessary service to look after our clients for many years.  All data is stored on our servers at our premises and we also use secure cloud based back up systems.  All data is backed up using encrypted systems and once in the cloud is also backed up on to external storage devices  held in locked safes off site.  Details of our cloud back up are available on request to those with data stored by Grahams – we wish not to publicise the details as to do so reduces security.  

Service and Installation Data:

We use a cloud based CMS system for managing our outside engineering schedules. The data for this includes your name, address and contact information, along with all of the site visits and engineering reports.  Access to this system is password protected with certain limited data available to our site engineers. 

Certain information which our engineers require to support your systems are automatically stored on our engineering laptops. These are all password protected with passwords being changed regularly.  Individual configuration files are also password protected where necessary with unique passwords for each client.  Details and a copy of any data held, is available upon request , please see the section “Your access to information”.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets us know when you visit a particular website. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

The following cookies are in use on this website:

Cookie

Name

Purpose

Session Cookie

CMSSESSID

This website uses a session cookie to enable core functionality (such as prompting you to correct errors when submitting forms). It is anonymous, contains no personal information and is destroyed as soon as you close your browser.

Google Analytics

_ga, _gat, _gid

Use to help us understand how you use our site and how we can make it easier to find the information you're looking for. No personal information is kept.

See also the separate privacy overview at Google

Social Media

_atssc,_atuvc, _atuvs

AddThis Social Media Button Functions

Shopify

_landing_page, _orig_referrer, _s, _shopify_fs, _shopify_s, _shipify_sa_p, _shopify_sa_t, _shopify_y, _y, cart_sig, currency, secure_customer_sig

Enables our online store to function, manage purchases and payments securely.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Your access to information

In accordance with the Data Protection Act 1998 you have the right to access any information we hold relating to you. Your 'Subject Access Request' must be made in writing to: Grahams Hi-Fi Ltd, Unit 1 Canonbury Yard, 190A New North Road, London, N1 7BS. 

We, Grahams Hi-Fi Ltd reserve the right to request evidence we reasonably need to confirm your identity before proceeding to provide access to any information we may hold about you. We also reserve the right to charge a fee to cover costs incurred by us to provide you with the information.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

16 or Under

We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission before you provide us with personal information.

Review of this Policy

We keep this Policy under regular review. This Policy was last updated on 14th May 2018.